RETURNS, EXCHANGES and REFUNDS POLICY
Ceramics in house sells products that are either a natural stone cut from a
quarry, a clay Tiles or another material that is processed and manufactured to
achieve certain colors and textures.
Stone is a
natural product subject to variations in size, color, shade, veining, texture
and polish. These variations are what make natural stone unique. All stone
samples are provided by the manufacturer and are intended to convey the
characteristics of a certain type of stone, but variations will occur, and the
product’s conformity to a sample is not assured.
manufactured Tiles may be more uniform, variations in color and texture can
still occur, and the color of any sample may differ from the current product
displayed are approximate, and product specifications are not guaranteed.
Type of ceramics product, ceramics related products and building materials
products image and physical product maybe same or not as like but near about
same. The image of the product and the product may or may not be the same.
Basically the actual product of the product may vary depending on the resolution
of the product image and the photography of the photographer.
"except in-house products" will be operated in accordance with the
vendor's own policy. Since the customers themselves will be able to conduct
product related activities directly by contacting the vendors. The phone number
of vendors will be displayed on the website. Color Ceramics will not be
responsible for any related transactions between the vendor and the customer.
taxes apply, all orders are subject to the taxes in the location where the
customer takes possession of the order.
1) Buyer or
Buyer’s representative must inspect any stone or Tiles product, ceramics
product, ceramics related products and building materials products upon
delivery and promptly notify a Color Ceramics in house sales representative or
related company representative of any problems or dissatisfaction with the
product delivered. Complaints must be made by email- firstname.lastname@example.org
2) If placing a
damage claim, Buyer must give The Color Ceramics in house sufficient time after
notification to inspect for damage.
3) The product
is to be kept secure until inspected.
1) If Buyer is
dissatisfied with the product for any reason, they are to notify a Color
Ceramics in house representative to arrange for the materials to be returned by
2) Buyer is
eligible for a full refund for returned materials as outlined here. As soon as
returns the material at Color Ceramics in house location. Return delivery cost
will bear by customer.
3) A refund will
be issued for active products returned in the same condition they were received
within ten(10) days of the date the goods were received by the Buyer.
4) Products must
be returned in the same unit of measure as purchased (e.g. pallet, box, or each).
5) Liquid and
powder products must remain unopened and in sellable condition to be eligible
installed, Buyer accepts the product without recourse, and no returns will be
7) Returns are
not permitted for discontinued or special order items.
cost/freight cost is nonrefundable.
9) Buyer will
bear all costs of the Returns process.
1) All refunds will be issued to the
bill-to party name on the original invoice.
2) If any order is canceled, the payment against
such order shall be refunded within 10 to 14 working days, but it may take
longer time in exceptional cases. Provided that received cash back amount, if
any, will be adjusted with the refund amount.
3) Cash (under 1000TK): Cash will be given
for refunds of cash or debit purchases under 1000TK.
4) Cash (1000TK and over) and check: A
refund check will be processed and sent to the customer at the address on the
invoice in 10–14 days. If a check is used, please allow 3–4 business days for
the check to clear before a refund may be processed.
5) Credit and Color Ceramics in house gift
cards: All refunds will be processed to the same credit card used for the
original purchase. Customer must present the original card to receive a refund.
6) Third-party gift cards: The Color
Ceramics in house cannot process refunds onto third-party gift cards of any
type, including those offered by major credit card providers. In the event a
third-party gift card was used for the original purchase, a refund will be
issued in the form of a Color Ceramics in house gift card.
1) Exchanges are welcome within 10 days
and the product you purchased must be in its original condition.
1) The Buyer may call a Color Ceramics ‘in
house sales representative’ or visit a local store to cancel an order or any
part of an order that has not yet been received by the Buyer.
2) Color Ceramics (Only for In House
Products) retains unqualified right to cancel any order at its sole discretion
prior to dispatch and for any reason which may include, but not limited to, the
product being mispriced, out of stock, expired, defective, malfunctioned, and
containing incorrect information or description arising out of technical or
typographical error or for any other reason.
Online Order Cancellation
3) Orders cancelled prior to shipping will
never assess a penalty.
4) The Pro must contact customer service
at +8809638979214 if an online order needs to be cancelled. or email
5) Once an order is processed to ship or
has shipped, it may be canceled, but applicable delivery fees will still apply.